Contact Us

What We Can Help With

• Account issues — login problems, account recovery, session errors
• Billing and payments — subscription activation, payment failures, billing queries
• Privacy and data requests — data correction or deletion requests
• Bug reports — technical issues or unexpected behaviour on the Platform
• Abuse reports — reporting a user for violating our Terms and Conditions
• General feedback — suggestions, feature requests, or anything else

How to Reach Us

Send your email to support.nightwave@gmail.com with a clear subject line describing your issue. This helps us route your query to the right place and respond faster.

Suggested subject line formats:

• Account — [brief description]
• Billing — [brief description]
• Data Request — [access / correction / deletion]
• Bug Report — [brief description]
• Abuse Report — [brief description]
• Grievance — [brief description]
• Feedback — [brief description]

Response Times

• General queries: Within 2 business days
• Billing issues: Within 2 business days
• Data requests: Acknowledged within 24 hours, resolved within 30 days
• Abuse reports: Reviewed within 48 hours
• Grievances (IT Act): Acknowledged within 24 hours, resolved within 30 days

Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, users may raise formal grievances with our designated Grievance Officer:

Before You Write

For faster resolution, please check our policy pages first — many common questions are answered there:

• Payment not activated? — See our Refund Policy section on payment failures
• Privacy concern? — See our Privacy Policy for data rights
• Account suspended? — See our Terms and Conditions for acceptable use

Platform

Nightwave is operated by Kaival Bhanderi, an individual operator based in India. The Platform operates under Indian law.